Policy

Replacement Guarantee Duration Policy

Before explaining the details of the policy, we want to assure you that you will not face any financial loss.

Any replacement is subject to the Subscription Facilitation and Responsibility Disclaimer first. Where a situation falls under that disclaimer — a platform’s own technical fault, a change the platform makes to its product, an account the platform locks or suspends, or misuse of a shared account — the disclaimer applies. The rules on this page apply after it.

Read the Subscription Facilitation and Responsibility Disclaimer →

Replacement Guarantee Duration

The replacement guarantee for any product lasts for the specified duration minus 5 days. This means the replacement guarantee is 5 days shorter than the product duration.
If a product stops working before the final 5 days of its duration, no replacement will be provided. However, we will calculate the remaining balance for the customer and offer the following options.

Options for the Remaining Balance

If your product stops working within the last 5 days of its replacement guarantee period, you are entitled to one of the following options:

Immediate Product Renewal

You may choose to renew the product immediately.
The price for the renewed product will be reduced based on your remaining balance.

Price = Product price − Remaining balance

Purchase Another Product Later

If you decide not to renew the product immediately but choose another product in the future, your remaining balance will be remembered.
The remaining balance will be adjusted against the price of the new product when you make the purchase.

Refund of Remaining Balance

If you decide not to renew or purchase any other product, you may request a refund of your remaining balance.

Reason for This Policy

This policy is in place to ensure fair and transparent management of the account security:

We update product credentials (such as passwords) after a set period of time. If user’s product expires within the final 5 days, providing the user with a replacement and new credentials would allow potential unauthorized access, as the credentials will remain unchanged for the next few weeks.
To prevent misuse, we do not offer replacement in this scenario but instead adjust user’s remaining balance for future purchases or provide a refund. This way, the user does not lose any money, and we maintain the security of the product.

Still have a question?

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